cormar suites

CORMAR SUITES
 Return & Refund Policy

Effective from January 1^st 2021

IMPORTANT: BY USING OUR WEBSITE AND/OR BY PROVIDING US WITH ANY PERSONAL DATA, YOU GIVE YOUR EXPLICIT CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED IN THE FOLLOWING PRIVACY POLICY AND IN COMPLIANCE WITH THE EFFECTIVE LAWS AND REGULATIONS ON PERSONAL DATA.

Reservation

Please make advance reservations via telephone or book online to assure room availability. A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation. Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken). Rates are inclusive of statutory tax and charges.

Deposit

To confirm your reservations, a deposit equal to a minimum of one night’s room rate is required. We accept American Express, Visa and MasterCard. For alternate arrangements, please contact the Hotel. For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation. Group bookings of four or more rooms requires a 30 day cancellation notice for return of the deposit.

Cancellation and Early Checkout

Should your plans change, be sure to inform the hotel within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained. For early checkout, you are responsible for the entire reservation and will be charged as such. If unsure of the policy, contact the hotel for clarification.

Cancellation Charges

96 hours prior to arrival – 50% will be charged for cancellation

48 hours prior to arrival – 100% will be charged for cancellation

Refund Policy

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above. In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately.

Amendments

We require at least 7 days before the original arrival date for any amendment request. Any modifications are subject to availability at the time you make the request.

Non-arrival (No Show)

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotel and you will be charged the cost of the whole reservation. If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.

Special Request

Please note that any and all requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.